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Refund Policy

Returns and Exchanges-

 

Opened Products:

The return policy for opened/used products is not guaranteed, and is at the discretion of Natural Science Creation.  Additionally, customers found abusing or manipulating this program will forfeit the ability to return opened items and potentially future orders.

 

Unopened Products:
To be eligible for a refund, your item must be unused and in the same condition that you received it. Buyer is responsible for return shipping. 
The refund policy for a full refund lasts 30 days. Product will not be accepted for refund beyond 30 days after purchase.  To return your product first email sam@naturalsciencecreation.com for further instructions.
Refunds (if applicable): 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment (could take several business days depending on form)

Late or missing refunds (if applicable):
If you haven’t received a refund yet, email sam@naturalsciencecreation.com for updates.  It may take several business days to appear.  There is often some processing time before a refund is posted. 

Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded (opened or unopened).

Exchanges (if applicable): 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sam@naturalsciencecreation.com
 
Return Address:
Red Biolab
c/o Natural Science Creation
3601 Sagamore Parkway N
Suite W-2
Lafayette, IN 47904